ArtifactArchive / Your privacy

Request data deletion

Ask us to delete personal information we hold about you. You do not need an account or an order reference, and you do not need to explain why.

Use the email address associated with your order, message or connected service where possible. We may ask for proportionate information to verify your identity before deleting anything. Do not upload identity documents or send passwords.

What happens next

Your request is sent privately to our support team. We normally respond without charge and within one calendar month. If the law permits an extension for a complex request, we will tell you within the initial month and explain why. We will explain any necessary identity checks.

The right to erasure is not absolute. We may need to retain information required for tax or accounting obligations, an unresolved order, a dispute or a legal claim, where a lawful exception applies. We will explain what we have deleted, what must be kept and why. Where required, we also notify recipients of your information.

Deleting website records does not automatically remove content published on TikTok or records a payment provider must keep independently. You can revoke a TikTok connection in TikTok's settings and manage published videos there. Tell us if your request concerns the desktop publishing tool.

For access, correction, restriction, objection, portability or a privacy complaint, use our contact form. You can also use the business contact details in our terms. This form is a convenient route, not a requirement for exercising your rights. You can complain to the Information Commissioner's Office.

Read our Privacy Policy for how we use and retain information.

Ask us to delete your data

Your email address (required) Use the email linked to your order or records where possible. We will reply here. Your name (optional) Order reference (optional) If you do not have a reference, you can still send your request.Which information would you like deleted? (optional) For example, order records, an unfinished checkout, a message or a TikTok connection. You do not have to give a reason for asking. Never send passwords, full card details or identity documents here.

We use these details to handle your request and send them privately to our support team by email. Read our privacy information. Submitting this form does not sign you up for marketing.